About Leigh Macneil

Sales leader specializing in the Automotive Services industry with a twenty year history of outstanding achievements in the dealership and outside sales environment, as well as the financial services sector.

How I Got Into Sales Part 1

HyperkidIf you were around in the early 80′s and stumbled across me as a child you would have come to the conclusion that there would have been no way someone like myself could ever succeed in life let alone a career in the field of sales.  I was a troubled child from a poor family living in a duplex in Lowell Massachusetts, my mother working as a waitress at a Howard Johnson’s and my father pumping gas while trying to complete school.  I was your typical kid; however everybody around me saw an out of control hyperactive wild child.  If psychotropic drugs came PEZ flavored my PEZ dispenser would have had a giant “R” for Ritalin while everyone else had Mickey Mouse or Donald Duck.  To make it all worse the Ritalin that I was prescribed was causing me to have a seizure disorder.  Throughout my entire childhood all the way up through high school I was misdiagnosed with epilepsy, even though looking back it was clear as day that it was caused by the medication I was taking at the time to keep me anchored.  I have no medical evidence to back this claim up; however the moment I stopped taking the Ritalin so did the seizures.  Don’t worry I’m getting to my point.  Growing up on the rough side of Lowell Massachusetts was tough in itself then you add a seizure disorder and learning/ behavioral problems to boot growing up is not exactly going to be a lot of fun.  Scholastically I was a mess, scoring in the lowest levels when it came to any math, reading comprehension or standardized testing.

In my earlier years the schools did not have a clue as to where to put me.  I remember sharing classrooms with children with Downs Syndrome and speech impediments.  That’s no hyperbole, I really did!  If you were to put all of these short comings in a big soup can and stick it on the store shelves it would be called “FAILURE IN A CAN”.  There were certain realities I needed to face about my educational abilities, I simply learned differently than other kids.  This was a fact that I did not want to accept; I spent most of my childhood and teenage years refusing to accept it and desperately trying to change it only to see myself fail time and time again.  No matter how hard I tried I couldn’t escape the behavioral and learning traits that came along with an attention deficit disorder. 

After high school I really wanted to go to college and try to make something of myself.  I wanted desperately to break the mold of who I was going into my adult years.  I had a lot of doubters around me, too many to count then again I didn’t exactly prove to anyone either that I was capable of doing anything constructive.  Again, being stubborn and rebellious I refused to accept that mold and sought to reinvent myself.  I started going to school part-time at Rivier College that first semester after high school.  I could only afford to take two classes so I did and got two “B” grades.  I took those B grades and I applied for Plymouth State College now Plymouth State University and was quickly rejected.  I guess you could say my next move would have been my first field sales call.  I took my two “B” grades got in my car and drove to Plymouth State College unannounced and forced myself into a meeting with the head of admissions.  Not sure if I could pull that off today, however surprisingly my ambition paid off somehow during our exchange I was able to pull a Jedi mind trick on the guy and convinced him to admit me as a full-time student.  I tried the best I could, however my grades were mediocre at best and my finances were becoming grimmer.  Three years into my college experience I made a decision to take a year off and pay off some bills fully intending of course to return and finish.  I did everything I could to stay in school; I even ended up having my car repossessed in the process. 

During that “year off” I was working two jobs one waiting on tables while the other working part-time at a youth detention center.  I was working out at the gym one day and a gentleman that I ran into all the time sold cars for a living at a Volvo dealership.  He always drove around in a fancy new Volvo and I thought it was great that he had a new car every other week and seemed to be making a boat load of money doing it; well it was a boat load to me at the time.  That was when I started to consider getting into car sales but I wasn’t quite sure how to do it.  So I combed the newspapers for dealerships that were looking for sales people.  It was the mid 90′s and the country was coming out of a recession so finding dealerships that were looking for sales people were fairly easy.  I was so excited to have interviews lined up, had no I idea what I would say or do but boy was I excited.  Interview after interview in my Dockers, Button Down Oxford and thin Oak-Tree tie was told thanks but no thanks. They all wanted someone with experience, I was a little disappointed to say the least. 

JobSearchWhile I was working at the local Country Club I stumbled across an ad from a Lincoln-Mercury dealership in town looking for a sales person.  At this point I was ready to just give up but I drummed up enough motivation to pick up the phone and inquire about the job.  I dialed the number and it turned out that the general manager picked up the phone.  Without missing a beat I said “I saw your ad in the paper, I have no experience and never sold cars before.  The only thing I’ve ever sold was a bottle wine.  So far nobody wants to talk to me, so I don’t want to waste your time.  Is it worth me coming in and filling out an application?”  If having the worst pitch for a job was an Olympic sport I would’ve gotten the gold-medal that day.  Something was different this time though.  The person on the other end of the phone paused for a moment and said “OK…. hmmm… Leigh you know what selling cars is no different than selling a bottle of wine or a fancy meal; it’s just on a bigger plate. Come on in!

Whoa, what just happened?  Did I just land an interview?  Yes, yes I did and here was where the roller coaster of my career began…

100% PREPERATION, NEVER BE UNPREPARED!

PreparedI have many pet peeves and the one pet peeve that sticks out the most is around preparation.  I see this too often, sales people getting too comfortable with their assigned markets and making assumptions when it comes to putting together meeting content.  They make the assumption that their relationships are so fantastic, they know exactly what that customer needs or doesn’t need for that matter.  They have their pre-call plan excluding half their products that end up sitting in the trunk of their car still wrapped in plastic.  It’s a costly trap making assumptions around your customers needs. I don’t care how good you think you are or how long you have been doing this you will never really know how many opportunities can present themselves during that meeting.   You’re not a mind reader and the business climate is always changing along with your clients’ needs. 

Here is how it usually goes; all of a sudden you see that hook, that golden ticket to move the business and you have to run to your car like an amature trying to organize material that if you were prepared would have already had it with you and ready to go.  Don’t look like an amature, be prepared, have all your materials to maintain a good flow of the sales process. 

Think of your job aids like a firearm, “It’s better to have it and not need it than need it and not have it.”

 

Happy Selling

Pick It, Practice It, Master It and Repeat

I’ve been very active in combat sports in one form or another for almost 30 years, specifically Wrestling, Judo/Jiu-Jitsu and Kick Boxing. Like sales all these sports require learned and continuous practice of a myriad of specific skills. When I was younger I wanted to learn it all and quickly. I would watch video after video go to seminar after seminar and see myself with the same mediocre results over and over again. I would take a lot of different skills and try to squeeze it all in a 2 hour practice and nothing would stick. When it came to competition everything went out the window because I was trying to focus on too much at once and I did not give myself any opportunity to really master any one skill.

My wrestling coach in High School pulled me aside one day in the middle of practice and asked me a question that has stuck with me my entire life. “Leigh!! Who do you want to be?” He said “A jack of all trades and master of none or do you want to master a few trades and jack’em all, your choice!” He finished as he walked away to tend to my other team mates. It took a while for that one question to really sink in. When I was a teenager my wrestling hero was a 6 time world champion and Olympic gold medalist by the name of John Smith. He had a single leg take down that was so solid the opposition would watch videos over and over again to look for weaknesses but very rarely could come up with a strategy to stop it. It was a single leg take down, the one you learn your first day the most basic of all the wrestling skills, he mastered it to a gold medal.

What does this have to do with sales and moving the business? Plenty, companies spend so much time and money to provide their field people with different selling skills and products that can be applied in the field. They spend millions of dollars filling our heads with corny acronyms and a multitude of selling strategies to get those products to market. Are they making the same mistakes or are you? Are you trying to be a jack of all trades and getting lost in the transaction only to lose the sale for lack of focus or too much focus on too many things? The three “It” strategy is just some silly easy to remember way to develop skills that today has accumulated into a very successful career for me personally. It helped me and I hope it can help you, so here we go.

1: Pick It:  Hopefully you have a product line and selling strategy that you believe in and are willing to commit to it because if you don’t this will not work. Remember, whatever you decide to focus on, you own it. You need to commit to yourself that you will not only pick it but stick with it because you will make a lot of mistakes along the way. Giving up and setting it to the side and never picking it up again will be easy especially if it takes longer than most to master it. No matter what, stay committed!

2: Practice It:  Reach out to your peers, role play. If you have been doing this for a while you probably have a good idea of the kind of objections you will face. If not ask your most experienced peers to give you a lot of push back in the role play. Write those objections down and think to yourself as to how you will answer to them while building value and providing a meaningful need for your product. Remember, it’s about sticking to your strategy until you get it right. It will feel awkward not to change course in the conversation, fight that urge, if need be start over again.

4: Master It:  Winston Churchill once said that “Success is not final, failure is not fatal: it is the courage to continue that counts.”  When adding a new skill don’t expect every attempt you make to be perfect because it never is.  It’s never “All or nothing” you have nothing to lose and everything to gain when you succeed. The end result here is to hard-wire a new behavior, you must push yourself and make it part of your routine, keep moving forward no matter how many times it flops. Keep tabs on your mistakes, take the time to evaluate them and continue to fine tune your approach.  You will master it.

5: Repeat:  The more you do it the easier it becomes and then it becomes part of you. Never let it go, once you are comfortable move on to the next one. Eventually you’ll have a tool box of some iron clad skills to make you a success in the field.

Happy Selling!